Frequently Asked Questions
Everything you need to know about your luxury fashion order.
What shipping methods do you offer and how long does delivery take?
We ship worldwide via premium carriers like DHL and UPS. Standard delivery typically takes 3-5 business days, while express shipping arrives within 1-2 business days depending on your location.
How can I return an item and what is the return period?
You can return any unused item in its original packaging within 30 days of receipt. Simply log into your account to initiate a return and download your pre-paid shipping label.
Are all products on WARDOW authentic?
Yes, we guarantee 100% authenticity for every product. We source directly from premium brands and authorized distributors to ensure you receive genuine designer goods.
Which payment methods are accepted?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for flexible 'Buy Now, Pay Later' options.
Can I track my order status?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.
Do you offer a warranty on bags and accessories?
All items come with a standard 2-year manufacturer's warranty covering production defects. Please contact our customer service team if you experience any quality issues.